top of page

Shipping policy/Returns:

Thank you for visiting and shopping with MY Doggy the home of natural chews & treats.. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-2 business days.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

For all orders that qualify for free shipping we will use standard shipping via Royal Mail 2-3 business days

if you require faster shipping, at the check out you may choose to upgrade your shipping method at your own expense. 

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

England, Wales, Scotland and Northern Ireland

For all orders that qualify for free shipping we will use  ( Royal Mail Tracked 48 ) 2-3 business days

if you require faster shipping, at the check out you may choose to upgrade your shipping method at your own expense.

FREE SHIPPING for orders £50.00 & over (Royal Mail -Tracked 48)

(2-3working days)

For Orders to £49.99 

choose between -

Royal Mail (Tracked 48) (2-3 working days) 

100g to 2kg - £3.45

2.1kg to 10kg - £6.65

10.1kg to 20kg - £10.15

Royal Mail (Tracked 24) (1-2 working days)

100g to 2kg - £4.15

2.1kg to 10kg - £7.65

10.1kg to 20kg - £11.65

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. if your order is not a tracked service you will be emailed confirmation of dispatch.

Damages

MY DOGGY LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK.

 

Returns/Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However,

we offer a returns policy within 14 days of receipt of your order.

 

Refunds for the full value of the order are only done if the product is unopened on it’s return - opened products can be returned, but will be weighed and only the portion received back will be refunded.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us: returns@mydoggy.uk

Place the item securely in its original packaging, remembering to include your name and order number, and mail your return to the following address:

MY DOGGY LTD

Greenway court

Greenway road 

Cardiff 

Cf3 3hl

South Wales

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  Return shipping charges will be paid or reimbursed by us if your item is faulty.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund, replacement or exchange.

Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.

Refunds will be returned to the original payment method you used during the purchase.

Please allow at least 5 working days from the receipt of your item to process your refund, replacement or exchange.  For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

QUESTIONS

If you have any questions concerning our Returns policy, please contact us be email support@mydoggy.uk

bottom of page