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Terms and Conditions

This website is owned and operated by:

My Doggy Ltd
Greenway court
Greenway road
Cf3 3hl
South Wales


It may be beneficial for you to read the Legal Notice below before using the MY DOGGY LTD, sending e-mails toMY DOGGY or submitting articles, polls or interacting in any way.



  1. Contract

1.1 When you place an order with us, you are agreeing to purchase goods from us. We will send you an e-mail to confirm that we have received your order & payment.

1.2 Once we have received your order it will be passed to our dispatch team who will pick and pack your order. The time scale of this will vary depending on the delivery method you selected during checkout. When your order is dispatched you will receive another email from us confirming this.

1.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this, you will be refunded in full and there will be no contract between us. If you have ordered a selection box and we don't not have stock of a certain item we will replace the product for another product of the same value.

1.4 Images of products on this website are for illustrative purposes only. Due to the natural origin and production of most of our products they will vary from the image/s shown on the website and indeed from each other. They will not include any of the pictured accessories, unless stated in the specification of the goods.

1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product. Furthermore see point 1.4 for the natural variation found in most of our products.

1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.7 This contract is covered by Welsh & English law.

1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


2.1 You are provided with access to this website in accordance with these terms and any orders placed by you or on your behalf in respect of any of the products must be placed strictly in accordance with these terms.

2.2 You warrant that: the personal information that you are required to provide when you register as a customer of ours is true, accurate, current and complete in all respects; and you will notify us by e-mail immediately of any changes to the personal information.

2.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.4 You agree fully to indemnify, defend and hold MY DOGGY LTD and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

2.5 Each product purchased is sold subject to its product description which sets out any additional specific conditions related to that Product.

2.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

2.7 We may but are not obliged to notify you of our non-acceptance of an order made by you. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.8 You will be required to pay for the goods in full at the time of ordering.

2.9 We use secure payment processing by WIX payments and Apple pay for online purchases. You can pay for your order by Visa, MasterCard or most other debit/credit cards.

2.10 Promotional prices are subject to availability.

2.11 All prices quoted on our website are in GBP.

2.12 Once your order has been placed, changes may not be possible or if they are may incur additional charges or delays

3.Delivery & Carriage

3.1 Disposal of packing materials is your responsibility.

3.2 If the goods are lost or damaged in transit, please let us know promptly.

3.3 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

3.4 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

3.5 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company

3.6 Delivery charges and options are calculated automatically based on what you have in your order (product weight) and the delivery postcode. Full details can be viewed on our Shipping policy page 

3.7 If the goods are lost or damaged in transit, please let us know within 48 hours of its arrival. We will not accept responsibility for loss, damage, or spoiling of goods if you instruct the delivery company to leave the goods unattended.

3.8 If you refuse delivery we are unable to offer a refund/replacement. Even if the parcel has been mistreated we need you to accept it as normal and take photos of the packaging and contents to send to us along with a description showing why the items are unacceptable/unusable.

3.9 Whilst we will try our best to ensure delivery, we cannot accept any claims if not delivered to the new address successfully under any circumstances where the change was requested by the customer after ordering. 

4. Cancellation and Returns

If you have any problems with your order or any of the items are unsatisfactory please get in touch with us (

4.1 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

4.2 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

4.3 We will refund monies paid to us within 30 days, less any costs due under this contract.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or incorrectly described,

5. Faulty Goods

5.1 If there is a problem with the goods, please notify us by email providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

5.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs before the items are dispatched back to you.

5.3 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

5.4 If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

5.5 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6. Liability

6.1 The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

6.2 We do not accept liability for any result of feeding or administering products we sell. You are responsible for how you use our products.

  1. Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

8. External Links

8.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

8.3 If you choose to link to our website in breach of Paragraph 8.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

8.4 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

  1. Article Submissions

MY DOGGY LTD reserves the right to edit, re-purpose or re-publish all articles submitted by MY DOGGY LTD in any medium for any reason with proper credit to the author. Proper credit is defined as the author’s name and where possible a link to the author’s website and/or e-mail address, when such information has been included in the submission. The publication of any articles submitted to MY DOGGY LTD is solely at the discretion of MY DOGGY LTD.

  1. Exclusion of Liability

We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

  1. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

12. Offers and Promotions

12.1 On occasions we may include competitions, promotions, vouchers or other offers on the Website or in store. Each such offer and or voucher shall be subject to its own express terms.
12.2 Each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.
12.3 Unless otherwise stated, all offers and promotions are exclusive and cannot be used in conjunction with any other offer, voucher, or discount. Offers may be limited to one use per customer.
12.4 We reserve the right to cancel, extend or alter existing offers and promotions without notice at any given time. 
12.5 Online offers, promotions and prices may differ to in store offers, promotions and prices.
12.6 Offers that include a free or discounted product, are limited to ONE free or discounted product per order, unless otherwise stated. 

Unless otherwise stated, all promotional codes are subject to the following brand exclusions:

Natural Instinct. 

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